Terms & Conditions

Ordering

It is against the law to sell or supply alcohol to anyone under the age of 18 years of age in Switzerland. By placing an order, you confirm that you are at least 18 years old. All attendees of Stahel, Simply Champagne ticketed events must be 18 years or older.
You may order our wines or other goods, or tickets to wine events, or other services by the methods listed below. You have the right to cancel such order; please see the paragraph headed “return of goods/cancellation” below for details.

Ordering can be made via:

Our contract with you

Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we accept your order and in the case of wines and goods to be delivered to you, when we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods or services to you without giving any reason. At the moment we accept your order or in the case of delivery of goods, when the goods are dispatched, a contract will be made between you and us.

On acceptance of your order (application) for a place at any of our ticketed events, we will dispatch tickets which you are requested to bring with you. Customers are requested not to bring children or pets.

Description and prices

The description and prices payable for the items or services that you order are set out in our price list, brochure and or website. If, by mistake, we have under-priced an item or service, we will not be liable to provide that item to you at the stated price provided that we notify you before we dispatch the item concerned or, in the case where we are not dispatching an item, within 7 working days of our acceptance of your order, and we may cancel your order provided we refund you any payments you have made. You may agree to the correct price in which case we will proceed with your order. In the event that an item has been overcharged a full refund of the difference will be given.

We reserve the right to change our prices. Please refer to the latest price list or our website for all current prices. Please note prices issued in the latest price list or on our website supersede any prices set out in these terms and conditions if they are different.

Prices listed for wines are quoted per bottle and per case unless otherwise stated and include VAT at the current prevailing rate. Case size may vary.

Prices are subject to currency and market fluctuations, changes in duty and VAT as well as stock remaining unsold. The case bottle price shows the discount available when wines are bought by the unmixed case. If any other currency is stated, this is subject to currency fluctuations and is an indication only.

Accepted forms of payment

We accept payment via all major credit cards through Paypal, interbank transfer and red payment slips. Orders may be delayed by transfers of money not being confirmed by the respective banks. Please note that it is the customer’s responsibility to contact their bank to speed up this process if the order is required urgently. Please note that payment will be taken in full at the time of ordering.

Invoicing

Following your order, you will receive an invoice by email, confirming availability and possible collection dates or delivery date for your order.

Order processing

In general, orders are delivered as received within 10 days weeks of order placement, unless explicitly advised otherwise. Swiss Post or Vinolog is our current standard delivery method. Insurance against breakage or loss is included in the delivery cost. In cases of delayed shipment, Stahel, Simply Champagne will advise the customer of a new delivery date.

Gift certificates

Gift vouchers may be redeemed at Stahel, Simply Champagne online or at the warehouse, through Stahel, Simply Champage’s website at www.stahel-champagne.com and www.stahel-champagne.ch. When redeeming gift certificates on www.stahel-champagne.com and www.stahel-champagne.ch, you will be prompted to give the name of the person who offered the gift certificate to you or an invoice number. Stahel, Simply Champagne gift certificates can be exchanged for goods listed by Stahel, Simply Champagne.

Gift certificates cannot be used to discharge indebtedness on previous orders or in respect of accounts held at Stahel, Simply Champagne, or any of its associated companies. Gift certificates cannot be exchanged for cash or credit.

Events tickets

All attendees of Stahel, Simply Champagne ticketed events must be 18 years or older. In line with Stahel, Simply Champagne age verification policy and to comply with Swiss licencing law, attendees may be asked to produce photographic identification with proof of age.

In the event of cancellation by the Customer, full refunds will only be given if we are notified at least 28 days before the date of the event. Refunds will only be given after this time if we are able to re-sell your tickets.

Delivery

Orders of CHF 600 or more (per delivery address) are delivered free of charge throughout Switzerland and the Liechtenstein for standard and Specified Date deliveries. We normally deliver between 9am and 5pm Monday to Friday within 10 working days from receipt of order. We offer a flat rate of CHF 18 delivery service for orders of less than CHF 600 (excluding delivery purchases of tasting events) per delivery address throughout Switzerland; this is chargeable as stated below per delivery address for standard and Specified Date deliveries.

Tickets for Stahel, Simply Champagne events are delivered online.

Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

Return of goods/cancellations

If returned wines are not deemed to be in a saleable condition, a re-delivery fee will also be charged. In the event that you should have a broken bottle or damaged delivery issue, send an email to orders@stahel-champagne.com within 14 days after the delivery. Return postal fees are the responsibility of the purchaser. Another product within the same price range will be delivered after the damaged product has been controlled by Stahel, Simply Champagne.
Orders for goods (to be delivered) may be cancelled within 14 working days of receipt of goods by sending an email to orders@stahel-champagne.com. Provided the goods remain in good condition and that the request to cancel is received in writing, any cancelled order will be refunded within 30 days. A charge of CHF 15 for collections will be payable. Return postal fees are the responsibility of the purchaser.

Discount codes

Any and all discounts can only be used once per delivery address. Should you an additional purchase be made with delivery at the same address, it will be charged at full price.

Event cancellation policy

For any and all event tickets purchased through the Stahel, Simply Champagne website, the client may cancel the order up to and until 14 days after the purchase. In the case that the cancellation occurs by part of the client one week prior to the event date, may be reimbursed for up to fifty percent (50%) of the amount paid. In case the client cancellation occurs less than forty-eight (48) hours before the event, Stahel, Simply Champagne will not reimburse any ticket purchase.

Change of address

It is the responsibility of customers to notify us promptly of any change in their contact details.

Email enquiries

We make every effort to respond to email inquiries during office hours, and on weekend and holidays to the best of our abilities.

Website usage and conditions

All content on this website is copyrighted. The downloading and use of content on this website is only permitted if the use is solely for non-commercial, informational and personal use, a copyright notice appears and that all copyright, trademark, and other information in connection with these materials are taken into account. Outside of this, use is prohibited. The information published on this website, photographs, illustrations, designs, logos, titles and trademarks (registered and unregistered) and all other content on this site are assumed to be owned by Stahel GmbH and are published with permission of third parties. The use of such content by users may not, without the written permission of Stahel GmbH, or those third parties who are owners of the respective rights, be distributed, modified, published, transmitted, fed into other systems, or used for public or commercial purposes. Violations may be prosecuted. We are committed to ensuring that the content of this website is correct, but can neither accept nor be held responsible for the topicality, correctness or completeness of the information provided. Likewise, no responsibility can be taken to ensure that the information corresponds to the desired purpose of the user. The Wine Connection accepts no liability or responsibility for any incorrect or incomplete contents of this site. In particular, documents and graphics may contain technical inaccuracies or typographical errors. The use, browsing or downloading of documents and files on this site is at own risk of users who are also responsible for the backup. In addition, Stahel GmbH assumes no responsibility and shall not be liable for any viruses or other damage to the computer system, the user or other property that comes with access to this site,or any direct, incidental or indirect damages, consequential damages, or damages resulting from accessing this website and / or resulting from the use of the site completely. Links to other sites are offered as a pure service. Stahel GmbH has not reviewed any of the links on this site, or the affiliated sites and is not responsible for their content or their privacy policies. Links to other sites mean that you leave Stahel, Simply Champagne website. The Linked Sites are not under the control of Stahel GmbH and therefore we assume no responsibility or liability for webcasting and other forms of networking with third-party websites. Use is at your own risk and without our permission.

Usage of personal data

Stahel, Simply Champagne uses the personal data the customer provides for the execution of their inquiry and/or the transaction of your purchase order. Stahel, Simply Champagne only use anonymised data for the purpose of the market research, marketing and meeting customer demands of our website presentation.

Stahel, Simply Champagne does not share or sell personal data with third-parties for marketing purposes. The staff of Stahel, Simply Champagne do not have access to the data of the selected payment method. These data are processed and stored exclusively by our external online payment providers. If the payment provider cannot charge the requested amount, either fully or partly, or it was omitted due to a complaint, the personal data are passed on to the operators and the user will be suspended. The specific privacy policies of the external payment providers apply in any case.

Governing law and jurisdiction

It is assumed that Swiss law applies to all possible claims and the applicable jurisdiction is that of Stahel GmbH. We will try to solve any disagreements quickly and efficiently. The Terms and Conditions are subject to amendments. Please refer to our website at https://stahel-champagne.com/terms-conditions/ for the latest version or contact us at contact@stahel-champagne.com.

Changes to the terms and conditions

All changes to the Terms and Conditions will be placed on this website and will be valid and in effect at the time of the posting.

Gift Vouchers Terms & Conditions

  1. Stahel, Simply Champagne gift vouchers can be exchanged for goods listed by Stahel, Simply Champagne. When the price of the goods is lower than the value of the gift voucher, the difference will be credited to the customer’s account.
  2. Gift vouchers cannot be used to discharge indebtedness on previous orders or in respect of accounts held at Stahel, Simply Champagne, nor any of its associated companies.
  3. Gift vouchers cannot be exchanged for cash or credit.
  4. Damaged or defaced gift vouchers can not be redeemed or refunded.
  5. Promotional vouchers cannot be used for payment for gift vouchers.
  6. Gift vouchers and promotional vouchers cannot be used as payment for Duty & VAT on wines for delivery from customers’ private reserves.
  7. Gift vouchers have no expiry date.